F.A.Q - Frequently Asked Questions

The Full form of FAQ is Frequently Asked Questions. FAQs are listed questions and answers pertaining to a particular topic, all supposed to be commonly asked in some context.

Questions & Answers - All in one Place

Everything’s Included

AzuraRadio installs everything you need to get a web radio station up and running.

Powerful and Intuitive

Manage every aspect of your radio station via a simple yet powerful web interface.

What is AzuraRadio?

AzuraRadio is a self-hosted, all-in-one web radio management suite.

Features

For Radio Stations

  • Rich Media Management: Upload songs, edit metadata, preview songs and organize music into folders from your browser.
  • Playlists: Add music to standard-rotation playlists (in sequential or shuffled playback order) or schedule a playlist to play at a scheduled time, or once per x songs/minutes/etc.
  • Live DJs: Set up individual DJ/streamer accounts and see who’s currently streaming from your station’s profile page.
  • Web DJ: Broadcast live directly from your browser, with no extra software needed, with AzuraRadio’s built-in Web DJ tool.
  • Public Pages: AzuraRadio includes embeddable public pages that you can integrate into your existing web page or use as the basis for your own customized player.
  • Listener Requests: Let your listeners request specific songs from your playlists, both via an API and a simple public-facing listener page.
  • Remote Relays: Broadcast your radio signal (including live DJs) to any remote server running Icecast or SHOUTcast.
  • Web Hooks: Integrate your station with Slack, Discord, TuneIn, Twitter and more by setting up web hooks that connect to third-party services.
  • Detailed Analytics and Reports: Keep track of every aspect of your station’s listeners over time. View reports of each song’s impact on your listener count. You can also generate a report that’s compatible with Sound Exchange for US web radio royalties.
Your Radio access will be ready in 1 minute. You will receive all details automatically to your registered email account. Everything is automated so you will receive all details immediately.

We are using both stream backend. Thanks to IceCast 2 and the latest SHOUTcast 2 we can provide your stream up to 320Kbps Full HQ sound quality.
Your station controlled with IceCast-kh backend normally. If you wish to use SHOUTcast backend please contact Help team and we can change for you.

We use Paypal company to manage the payments. AzuraRadio never stores your payment information and lets Paypal take good care of it keeping it safe for you.

Yes Anytime.
Please cancel your subscription before your next renewal. After renewal we don’t make a refund due you started your new month. Please read our Terms and Conditions.
When you activate your station, a monthly billing cycle begins. On the same date next month, you will be charged the price of your plan for the month ahead. This continues as long as your radio station is active and broadcasting. As a station owner, you have full control of the billing on the station’s admin panel, including invoices & balance, plan details, usage. You can cancel any time.

All plans are set up for constant 128 Kbps regardless in which quality you broadcast or your files are. You can request to adjust your quality if you need more or less depended on your station. You can stream up to 320 Kbps.

Go Live with Created DJ Account :

Step 1:

Login in to Broadcaster Panel using your User name and Password.

Step 2 :

From Main navigation section Click on “DJ” Now DJ Management page load. Click on “Add DJ” button, here Add New DJ page open. In this page Browse the DJ Image, Type Name, Check on “Active” Insert Password and Click on “Add DJ”.

You redirect to the DJ Management Page and you see the newly created DJ details in List.

Step 3:

From the DJ List Click on “Edit” Button and you get the Connection parameters. Use the same connection Parameters in your Encoding Software. Each Encoding Software have different steps to start Encoding follow their guide for the same.

Recommended Audio Streaming/Encoding Software for Your Radio Station

 

Go Live Without Creating DJ :

Step 1:

Login in to Everest Cast Pro Broadcasters Panel using your User name and Password.

Step 2 :

From Main navigation section Click on “DJ” Now DJ Management page load. By default you see the one dj name “AutoDJ” and uncheck from Active Status. Now AutoDJ Popup page open and click on “Yes” Button.

Step 3 :

From Main navigation section Click on “Home” and sub-menu “Main”. Scroll down the Main Home page and at the bottom of your page. From the Channel list get the Stream IP & port from clicking on “Admin” and Broadcasting password from list.

Step 4:

You can use the exact same broadcasting details in your Encoding Software. Each Encoders Software have different steps to start Encoding follow their guide to start encoding.

Automation makes your station run 24×7, when you are not online or none of your show hosts is broadcasting live.

Playlists are common with other software and programs – they help you organize your music. By default all music that you upload to the server gets into “All music” playlist, you may think of it like a music library of all your content. “All music” playlist goes on air by default and you can not remove this playlist.
Scheduler is used to manage playlist playback times – when system has to switch to other playlists (see “Scheduler” section documentation).

The number of playlists you may have is not limited.
To create a new playlist click on “New playlist” button, enter title for the playlist, there is also

Shuffle option that allows this playlist to play in random order, otherwise it will play strictly how you set the track order in playlist. To change the order of some track in a playlist you can drag and drop it up or down.

Import m3u playlist option allows you to import playlists from programs like RadioBoss, Winamp, etc. but you need to upload all the files before importing the playlist. Import allows you to set the order of the playlist to match the order in m3u file and import itself does not upload any tracks to the server.

After playlist has been created you can add tracks to it – click on “plus” icon next to the playlist title or click on its title and click “Add files” button. You will see a common file-tree to the left and files drop area to the right.

To add files to your playlist you need to select them in the tree view – you can add individual files or entire directories and sub-directories. Use “Add selected files to playlist” to add the tracks, you can also create sub-directories directly on this tree view by selecting the parent directory, clicking “Create sub-folder” button and entering the name for it.

Use “Remove selected” button to delete files or directories from the server – that operation is not recoverable and completely removes selected element from your server filesystem.
To upload files to the server you need to drag and drop them to upload area to the right. By default all new files are uploaded into the root directory, but you can also select any subdirectory for upload – just click on desired directory in the tree view (then “Current directory” label will display selected directory name) and click “Upload” to upload the files. Dropping files to this area does not upload the files, so make sure to click “Upload” and you can also remove individual files from upload queue by pressing “Remove” link or click “Clear” to completely clear the queue. It takes about 5-10 minutes for the new files to be processes by the system and they will become available for adding in the tree view. Files are marked by “being processed” while the software is working.

As soon as files are ready and you clicked “Add selected files to playlist” – the new files are added to the end of the playlist and marked with green background. Use your mouse to drag and drop them to change their order in the playlist.
Track actions:

“play” icon allows you to listen this track in the player
Tags button allows you to fast-edit MP3 tags for this track. By default the system tries to get the track title and artist name from the file name if title/artist fields are empty. Click “save” when you are done editing.

Edit button allows you to edit MP3 tags for the track and upload album covers
Use Remove button to individually remove the file, this action does not remove selected file from the server, it just removed the track from the playlist. You can select several files by clicking on checkboxes next to them and pressing “Remove selected” button. In the dialog window you can choose how to remove the tracks – from playlist only or from playlist and server filesystem (not recoverable operation).

Playlist actions:

Rename/Delete are common actions
“Play” icon automatically adds an event to the schedule to start playing this playlist, so this way you can force start playing the playlist. It will play in circles till the next event is found in the schedule.

Copy playlist creates playlist copy giving it a title of the original playlist name and a “copy” prefix (use “Rename” to give it a new name)

Excel export allows you to download this playlist in Excel format
Also there is a way to manage playlist by creating directories and subdirectories on your FTP, so when you add some file to a directory on the server and “Create playlists from directories” setting is enabled in Settings – uploaded file will get into corresponding playlist and if you remove the file (or entire directory of files) – that is also synced with the playlist.

We allows you to enter your TuneIn Radio API Credentials which will list the currently playing track in the TuneIn Directory.

TuneIN.com integration Allow you to publish tracks information from your radio directly to your radio station page at TuineIn. You can request all these three parameters from TuneIn support

You will need to contact Tune In at address broadcaster-support@tunein.com, provide them with your station ID and ask for your Partner ID and Partner key. (free)

To Set Up:

Step 1 :

Login in to Broadcasters Panel using your User name and Password.

Step 2 :

From Main navigation section Click on “Settings” now Settings page load. Insert TuneIn.com “station ID”, TuneIn.com “partner ID” & TuneIn.com “partner KEY”which you have received from TuneIn.com and Finally Click on “Save”.

We are using the top providers to host your media files on the cloud, safe and full redundant. Your library is stored separately from your station and can grow to any size seamlessly. Your media are well protected and no­one, not even you have access to the binaries but the cloud playout system of AzuraRadio.

You will receive your free hosting and template in 24 hours after claim. We will send all access details to your registered email address.

No. The radio hosting space with auto DJ is described in the price table: Starter:2000mb, Silver:10000mb, Gold:20000mb, Platinum:50000mb.
The webspace where’s your website is completely different. It’s up to 5000mb = 5GB.

We add your free requested domain (if available): .co.uk or .uk
If you required other domain end please contact us for the price.

No. We do not provide any Music Licence. Every business / radio needs to register their own licence.
See: https://pplprs.co.uk/playing-music-legally/ also please read our Term and Conditions.

We know that some websites have more data…etc but normal radio or music portals are not bigger than 1 GB.
We can understand if you wish to make reservations, registrations…etc on your website and make your own development so we set 5GB limit to all webspace for a smooth operation to keep your website fast. 

If you wish to go over 5GB please contact us and describe your requirements.
Please Note:

– We always monitor the hosting usage activities and If we notice any causeless data transfer we will check the client website data usage.
– Please do not upload and store a lot of music to your website! This will be increases your usage! (this means on your website not on the radio hosting)
– If you make new website backup then please download as soon as possible or If you wish to store in the backup folder then please do not keep more than 2x backup in your website.

Personalisation not included with your Wordpress website.
You will receive a WordPress Hosting with installed WordPress template. See demo here: https://demo.azuraradio.com.
The website is included the latest ELEMENTOR website editor so you can easily personalise to your own profile.
Please check this page to get more information: https://azuraradio.com/free-website-hosting/
also please see our recommended ELEMENTOR tutorial YouTube channel at: https://www.youtube.com/channel/UCt9kG_EDX8zwGSC1-ycJJVA
If you need more infos please see section below: “I need developer for my website. Can you help?”

Yes. Please contact us: help@azuraradio.com and describe your all requirements and we can offer a price for you.

Yes. Please contact us: help@azuraradio.com and we can give you the FTP access to upload your non WordPress site to your subdomain. If you registered your full domain with us, we can give you a (5GB) full cPanel admin access to control your own webspace hosting. This features will be available with extra registration on our partner hosting client area. The registration and the hosting is free for you if you have active subscription with platinum package and you have full domain not just a azuraradio.com sub-domain.
Please note! You will need to keep live your subscription on AzuraRadio.com to access your cPanel admin and website.

Yes. Contact our help team at help@azuraradio.com and we will give you our dns nameserver address. You will need to forward your domain to our nameserver and we can register your domain on our hosting. After this you will get your own cPanel hosting access from our technical team to manage your own website, domain and webspace.
Please note! This features available only if you’re a Gold or Platinum package subscriber.

We will give you an extra 30 days after your expired subscription to make your own backup from your website and download.
After we will delete all data.
Please note! We don’t keep any backup form your files. After deleted websites, the restore is not possible.

Yes. Please contact us: help@azuraradio.com or simply contact us under “Report a problem” menu. 

Please note. To report problems you need to be logged in to your account. Radio issue report available only for subscribed members.

No. Our social media platform like Facebook is not good to keep and store your requirements and issues. Please with issues and requirements always contact with our help team at: help@azuraradio.com , add your name, email and describe your all issues. 

Yes. Please contact us and we will send your EPP code. Thats how you can register your domain with your new hosting provider and move away from our hosting.
The domain EPP code request is £15.00 what you will need to pay when you request your EPP code. Please contact us: help@azuraradio.com

Unfortunately we are not able to help in this case if you’re under subdomain, because you are a full admin so all data and content is under your control. We never login to your website and we don’t keep any backup from your website.
We already integrated backup solution in your website and we strongly recommended to use it.
If you subscribed to the Platinum package and you have your own domain then we can set your account on cPanel hosting. This hosting have a backup features to restore deleted files and database up to 14 days.

We do not hold any responsibilities after your content or music. We hold limited responsibilities only SSL and our provided live services. 
If your music or content required any licence please contact the authors directly. Please read out Terms and Conditions HERE!

It’s all your responsability.

The very first step is read our Terms and Conditions and Privacy Policy. With your registration you will automatically accept.
After you agreed our Terms you can register on our site and select your required services. 

Still have a question?

For any inquiries please email

help@azuraradio.com / office@azuraradio.com