F.A.Q - Frequently Asked Questions

The Full form of FAQ is Frequently Asked Questions. FAQs are listed questions and answers pertaining to a particular topic, all supposed to be commonly asked in some context.

Questions & Answers - All in one Place

More TUTORIAL videos coming soon...

Everything’s Included

AzuraRadio installs everything you need to get a web radio station up and running.

Powerful and Intuitive

Manage every aspect of your radio station via a simple yet powerful web interface.

What is AzuraRadio?

AzuraRadio is a self-hosted, all-in-one web radio management suite.

Features

For Radio Stations

  • Rich Media Management: Upload songs, edit metadata, preview songs and organize music into folders from your browser.
  • Playlists: Add music to standard-rotation playlists (in sequential or shuffled playback order) or schedule a playlist to play at a scheduled time, or once per x songs/minutes/etc.
  • Live DJs: Set up individual DJ/streamer accounts and see who’s currently streaming from your station’s profile page.
  • Web DJ: Broadcast live directly from your browser, with no extra software needed, with AzuraRadio’s built-in Web DJ tool.
  • Public Pages: AzuraRadio includes embeddable public pages that you can integrate into your existing web page or use as the basis for your own customized player.
  • Listener Requests: Let your listeners request specific songs from your playlists, both via an API and a simple public-facing listener page.
  • Remote Relays: Broadcast your radio signal (including live DJs) to any remote server running Icecast or SHOUTcast.
  • Web Hooks: Integrate your station with Slack, Discord, TuneIn, Twitter and more by setting up web hooks that connect to third-party services.
  • Detailed Analytics and Reports: Keep track of every aspect of your station’s listeners over time. View reports of each song’s impact on your listener count. You can also generate a report that’s compatible with Sound Exchange for US web radio royalties.

Powered by AzuraCast – Simple, Self-Hosted Web Radio

Yes Absolutely!  please go to:  CLICK HERE

  • Username: demo@azuracast.com
  • Password: demo

ALSO:
7 days Money Back Guarantee included with all packages.

We are UK based (GMT) and we are setup stations from 9am to 22pm, Monday to Sunday. If your order placed in this time period then your station account will be ready just in few hours, but may takes up to 6hours
If you placed your order after 22pm then we will create your station account next day morning.

We are using both stream backend. Thanks to IceCast 2 and the latest SHOUTcast we can provide your stream up to 320Kbps Full HD sound quality.
Your station controlled with IceCast 2 backend normally. If you wish to use SHOUTcast backend please contact Help team and we can change for you.

 

We use Stripe company to manage the payments. AzuraRadio never stores your payment information and lets Stripe take good care of it keeping it safe for you.

Yes Anytime.
Please cancel your subscription before your next renewal. After renewal we don’t make a refund due you started your new month. Please read our Terms and Conditions.
When you activate your station, a monthly billing cycle begins. On the same date next month, you will be charged the price of your plan for the month ahead. This continues as long as your radio station is active and broadcasting. As a station owner, you have full control of the billing on the station’s admin panel, including invoices & balance, plan details, usage. You can cancel any time.

All plans are set up for constant 128 Kbps regardless in which quality you broadcast or your files are. You can request to adjust your quality if you need more or less depended on your station. You can stream up to 320 Kbps.

This is by default available for Silver, Gold and Platinum plans and channels. Just locate the “WebDJ” in your online management and connect your Source to run with AzuraRadio WebDJ streaming. You may also use any icecast compatible third party broadcasting tool for this purpose.

Web based studio is located at: USA SERVER: “stream.azuraradio.com” or UK SERVER:”azuraradio.uk” with the automation option. If your plan allows it to use, then it will be enabled and you can login to your radio web administration panel.

Automation makes your station run 24×7, when you are not online or none of your show hosts is broadcasting live. We use AzuraCast AutoDj and Liquidsoap scheduling to match your needs for auto-pilots, playlists and live shows.

When you want to broadcast the radio signal created on your AzuraCast installation to a remote source, you should create a remote relay.

There are two primary types of remote relay:

  • Statistics Only: You can add a relay, but not instruct the AutoDJ to connect to it; this is useful if the remote relay already connects to your main station and relays the broadcast itself. The relay’s statistics will be included with your other station statistics automatically.

  • Full Relay: In this type of relay, your AzuraCast installation’s AutoDJ broadcasts its signal to the remote relay directly, and AzuraCast then includes the remote relay’s statistics along with your other station statistics.

Mount Points are how listeners connect and listen to your broadcasts.

Each Station in AzuraRadio represents one single broadcast (with one currently playing title, artist, etc.), but with multiple Mount Points you can output that broadcast in multiple formats (i.e. MP3, Ogg Vorbis) or bitrates (i.e. 128kbps or 64kbps, up to 320kbps).

 

Playlists are collections of media that are played by the AutoDJ according to certain rules. For example, you can have one or more playlists that are considered “General Rotation” and will play throughout the day, or playlists that only play every few songs, or every few minutes.

Any playlists types can also be scheduled to play in one or more specific time blocks, or to play between a certain date range.

You can upload media directly via your web browser, by either selecting files or clicking and dragging them into a section at the top of the Media Manager.

Built-in SFTP Server

Your Radio account comes with a built-in SFTP server that allows you to easily connect to your media directory, upload and move files using any FTP software of your choice.

We are using the top providers to host your media files on the cloud, safe and full redundant. Your library is stored separately from your station and can grow to any size seamlessly. Your media are well protected and no­one, not even you have access to the binaries but the cloud playout system of AzuraRadio.

You will receive your free WordPress hosting with installed demo template in 24 hours. We will send all access deatils to your registered email address.

No. The radio hosting space with auto DJ is described in the price table: Starter:5000mb, Silver:7000mb, Gold:10000mb, Platinum:15000mb.
The webspace where’s your website is completely different. It’s up to 5GB.

We add your free requested domain (if available): .co.uk or .uk
If you required other domain end please contact us for the price.

No. We do not provide any Music Licence. Every business / radio needs to register their own licence.
See: https://pplprs.co.uk/playing-music-legally/ also please read our Term and Conditions.

We know that some websites have more data…etc but normal radio or music portals are not bigger than 1 GB.
We can understand if you wish to make reservations, registrations…etc on your website and make your own development so we set 5GB limit to all webspace for a smooth operation to keep your website fast. 

If you wish to go over 5GB please contact us and describe your requirements.
Please Note:

– We always monitor the hosting usage activities and If we notice any causeless data transfer we will check the client website data usage.
– Please do not upload and store a lot of music to your website! This will be increases your usage! (this means on your website not on the radio hosting)
– If you make new website backup then please download as soon as possible or If you wish to store in the backup folder then please do not keep more than 2x backup in your website.

Personalisation not included with your Wordpress website.
You will receive a WordPress Hosting with installed WordPress template. See demo here: https://demo.azuraradio.com.
The website is included the latest ELEMENTOR website editor so you can easily personalise to your own profile.
Please check this page to get more information: https://azuraradio.com/free-website-hosting/
also please see our recommended ELEMENTOR tutorial YouTube channel at: https://www.youtube.com/channel/UCt9kG_EDX8zwGSC1-ycJJVA
If you need more infos please see section below: “I need developer for my website. Can you help?”

Yes. Please contact us: help@azuraradio.com and describe your all requirements and we can offer a price for you.

Yes. Please contact us: help@azuraradio.com and we can give you the FTP access to upload your non WordPress site to your subdomain. If you registered your full domain with us, we can give you a (5GB) full cPanel admin access to control your own webspace hosting. This features will be available with extra registration on our partner hosting client area. The registration and the hosting is free for you if you have active subscription with platinum package and you have full domain not just a azuraradio.com sub-domain.
Please note! You will need to keep live your subscription on AzuraRadio.com to access your cPanel admin and website.

Yes. Contact our help team at help@azuraradio.com and we will give you our dns nameserver address. You will need to forward your domain to our nameserver and we can register your domain on our hosting. After this you will get your own cPanel hosting access from our technical team to manage your own website, domain and webspace.
Please note! This features available only if you’re a Gold or Platinum package subscriber.

We will give you an extra 30 days after your expired subscription to make your own backup from your website and download.
After we will delete all data.
Please note! We don’t keep any backup form your files. After deleted websites, the restore is not possible.

Yes. Please contact us: help@azuraradio.com or simply contact us under “Report a problem” menu. 

Please note. To report problems you need to be logged in to your account. Radio issue report available only for subscribed members.

No. Our social media platform like Facebook is not good to keep and store your requirements and issues. Please with issues and requirements always contact with our help team at: help@azuraradio.com , add your name, email and describe your all issues. 

Yes. Please contact us and we will send your EPP code. Thats how you can register your domain with your new hosting provider and move away from our hosting.
The domain EPP code request is £15.00 what you will need to pay when you request your EPP code. Please contact us: help@azuraradio.com

Unfortunately we are not able to help in this case if you’re under subdomain, because you are a full admin so all data and content is under your control. We never login to your website and we don’t keep any backup from your website.
We already integrated backup solution in your website and we strongly recommended to use it.
If you subscribed to the Platinum package and you have your own domain then we can set your account on cPanel hosting. This hosting have a backup features to restore deleted files and database up to 14 days.

We do not hold any responsibilities after your content or music. We hold limited responsibilities only SSL and our provided live services. 
If your music or content required any licence please contact the authors directly. Please read out Terms and Conditions HERE!

It’s all your responsability.

The very first step is read our Terms and Conditions and Privacy Policy. With your registration you will automatically accept.
After you agreed our Terms you can register on our site and select your required services. 

Still have a question?

For any inquiries please email

help@azuraradio.com / office@azuraradio.com